IELTS Listening · Ch 01

Form Completion (Part 1)

Word limits · spelling alphabet · phone & address conventions · number-listening techniques · 11 practice exercises

Topic & Why It Matters

Form Completion is the standard opening question type for IELTS Listening Part 1. You listen to a conversation between two people — typically a customer enquiry, a booking, or a registration — and fill in missing details on a printed form: names, phone numbers, addresses, dates, prices, and similar factual information.

Part 1 is the easiest section of the test, yet many candidates drop marks here because they violate the word limit, mishear a spelling sequence, or write the uncorrected version of a self-corrected answer. Since every blank is worth one mark, even two mistakes here can cost half a band at the lower end of the scoring range.

If you find numbers slippery — phone digits flying past, dates blurring with prices, "thirteen" and "thirty" sounding identical — you are in the right chapter. Below you will find a dedicated number-listening toolkit, a confusion-pairs reference, a focused number mini-drill, and eleven full practice exercises covering every Part-1 booking scenario the test favours.

Knowledge Points

Word limit
Part 1 form questions almost always say "no more than ONE word and/or a number." Writing two words when one is asked scores zero — even if both words are correct.
Answers appear in order
Blanks on the form map sequentially to the audio. Blank 1 is answered before blank 2; you will never need to jump back.
Spelling alphabet (NATO)
Speakers spell unusual names letter by letter: "B for Bravo," "N for November." The most confused pairs are B/D, M/N, I/Y, A/H, and P/B.
"Double" / "triple" convention
"Double 8" means 88; "triple 5" means 555. Write every repeated digit — losing one makes the whole answer wrong. The same rule applies to letters: "double L" = LL.
Phone & address conventions
UK phone numbers start with 07 (mobile) or 01/02 (landline). Postcodes are letter-digit combinations (e.g., SW1A 2AA). House numbers precede street names.
Numerals vs. words
Either form is usually accepted (3 = three), but never add words not in the audio (e.g., write "9" not "9 a.m." if "a.m." already appears on the form).
Distractor strategy
Speakers often correct themselves mid-sentence: 'It's the fifth — no, sorry, the fifteenth.' Always write the corrected value.
-teen vs -ty trap
The single most common number mistake. "Thirteen" stresses the second syllable (thir-TEEN); "thirty" stresses the first (THIR-ty). If you cannot hear the stress, use context: a price of "£30" is plausible, "£13" is plausible — but a building floor "30" and an age "13" are decided by context.
Zero has multiple spoken forms
"Oh" is used inside phone numbers and codes. "Zero" appears in temperatures, scores, and technical contexts. "Nil" appears in British sports scores. All three should be written as 0.
Year reading conventions
1985 = "nineteen eighty-five". 2007 = "two thousand and seven" OR "twenty oh seven". 2015 onwards = "twenty fifteen" (most common). Always write the four-digit year on the form.
Dates: ordinal + month
British style: "the fourteenth of April" → write "14 April" or "April 14" depending on the form's printed structure. If the form already prints the month, write only the day.

Number Listening Toolkit

Most Part-1 mistakes are number mistakes. Below are ten techniques that turn fuzzy number sounds into the right digits on your form. Each technique has its own trigger, a worked example, and a backup move for the moment you draw a blank.

1. The -teen / -ty stress trap

Listen for stress placement. "thir-TEEN" has the stress on the second syllable and a long /iː/ sound; "THIR-ty" has the stress on the first syllable and a short /i/ sound, with the final /-tee/ often weakened.

EXAMPLES
  • "It opens at thirTEEN minutes past nine" → 13
  • "The fee is THIRty pounds" → 30
  • "Room fifTEEN" → 15 (long final sound)
  • "Page FIFty" → 50 (clipped final sound)

Backup move: If you genuinely cannot hear it, use context. Ages 13–19 are teen years; round prices and quantities often end in 0. When two candidates are both plausible, listen for the speaker's confirmation repeat — they almost always restate the number.

2. Chunking phone numbers and codes

Native speakers never read 11 digits as one giant number. They group them into chunks of 3–4 separated by tiny pauses. Use those pauses to write each chunk immediately, then move on.

EXAMPLES
  • "oh seven seven four one … double eight … nine six three" → 07741 88 963
  • "oh two oh seven … nine four six … oh five eight eight" → 0207 946 0588
  • "reference triple four, six oh two" → 444602

Backup move: When you hear "double" or "triple," write both/three digits in one go — do not write just one and hope to add the others on the repeat.

3. Decoding dates

British dates use ordinals + "of" + month: "the fourteenth of April." Notice the consonant clusters: "fourTH," "fifTH," "twelfTH" — these are voiceless and easy to miss. Write the day as a number (14), not the word.

EXAMPLES
  • "the third of June" → 3 June or June 3
  • "the twenty-first of August" → 21 August
  • "the second of February — sorry, the twelfth" → 12 February (corrected)

Backup move: If the form already prints "_____ April," write only the day (14). If it prints the day, write only the month. Never duplicate.

4. Reading years correctly

Years 1000–1999 are read in two pairs (nineteen-eighty-five). Years 2000–2009 use 'two thousand and X' or 'twenty oh X.' From 2010 onwards, 'twenty fifteen' is the dominant form. Listen for the pair pattern; it locks the century.

EXAMPLES
  • "nineteen ninety-eight" → 1998
  • "two thousand and four" → 2004
  • "twenty oh seven" → 2007
  • "twenty twenty-five" → 2025

Backup move: A "born in" or "since" cue almost always precedes a year. Once you hear that cue, brace for a four-digit number.

5. Time formats

Three common forms: digital ("nine thirty" = 9:30), British analogue ("half past nine" = 9:30 — NOT 8:30), and "quarter" forms ("quarter past nine" = 9:15; "quarter to ten" = 9:45).

EXAMPLES
  • "half past three" → 3:30
  • "quarter to five" → 4:45
  • "twenty to seven" → 6:40
  • "a.m." = morning; "p.m." = afternoon/evening

Backup move: If the form has "____ a.m.," do not write "a.m." in the blank — it is already printed. Just write the digits.

6. Money: pounds, dollars, pence

"£15.50" can be read as "fifteen pounds fifty," "fifteen pounds and fifty pence," or "fifteen fifty." If the form prints "£," do not write the symbol; just write the number.

EXAMPLES
  • "twelve ninety-nine" → 12.99
  • "a pound fifty" → 1.50
  • "thirty quid" (informal) → 30
  • "two hundred and fifty pounds per night" → 250

Backup move: Watch for "per person / per night / per week." If the form says "£ ___ per night," write only the number — the unit is already printed.

7. Decimals and fractions

After the decimal point, digits are read individually: '3.14' = 'three point one four.' Fractions are vocabulary: 'a half' (½), 'a quarter' (¼), 'two thirds' (⅔). Hours can use either: 'two and a half hours' = 2.5 hours.

EXAMPLES
  • "two point seven five metres" → 2.75
  • "three and a half kilos" → 3.5 kg
  • "a quarter of an hour" → 15 minutes

Backup move: Listen for the unit (metre, kilo, hour) immediately after the number — it confirms what type of measurement you are writing.

8. UK postcodes

Format: 1–2 letters + 1–2 digits, a space, 1 digit + 2 letters. e.g., SW1A 2AA. Speakers always read postcodes letter-by-letter and digit-by-digit, often with NATO clarifications: 'S for Sierra, W for Whiskey.'

EXAMPLES
  • "S, W, one, A, two, A, A" → SW1A 2AA
  • "M, K, four, five, eight, G, S" → MK45 8GS
  • "E, C, two, M, six, X, H" → EC2M 6XH

Backup move: If you miss a letter, listen for the NATO clarifier ("E for Echo") — it always follows on a repeat.

9. Approximations and ranges

Speakers may soften numbers with "around," "roughly," "just over," "almost." Write the stated number. The softener is filler — it does not change the answer unless the speaker corrects to a different value.

EXAMPLES
  • "around fifty pounds" → 50
  • "just over two hundred" → 200
  • "almost a thousand visitors" → 1000

Backup move: Only override the stated number if the speaker explicitly corrects: "around fifty — actually, fifty-five." Then write 55.

10. The self-correction signal

Numbers are the most commonly self-corrected items in Part 1. Train your ear for the trigger words: "sorry," "actually," "I mean," "no, wait," "make that." The number AFTER one of these words is the answer.

EXAMPLES
  • "It's the sixth — sorry, the sixteenth" → 16
  • "Forty-five — actually, forty-five-fifty" → 45.50
  • "Room 207 — no wait, 270" → 270

Backup move: Write the first number lightly in pencil. The instant you hear a trigger word, cross it out and write the new one. Never erase — you may need to compare.

Confusion Pairs — Quick Reference

These pairs cause the majority of wrong answers in IELTS Part 1. Memorise the discriminating cue so your ear knows what to grab onto.

PairHow to tell them apart
13 / 30thir-TEEN (long, end-stressed) vs THIR-ty (short, front-stressed)
14 / 40four-TEEN vs FOR-ty (note: no "u" sound in forty)
15 / 50fif-TEEN vs FIF-ty
16 / 60six-TEEN vs SIX-ty
17 / 70seven-TEEN vs SEV-en-ty
18 / 80eight-TEEN vs EIGH-ty
19 / 90nine-TEEN vs NINE-ty
B / D / PB for Bravo, D for Delta, P for Papa — all sound similar on phone
M / NM for Mike (lips closed), N for November (tongue on teeth)
I / Y / EI for India, Y for Yankee, E for Echo — note vowel quality
A / H / K / JA for Alpha, H for Hotel, K for Kilo, J for Juliet
S / F / XS for Sierra, F for Foxtrot, X for X-ray — all hiss sounds
G / JG for Golf (hard g), J for Juliet (j sound)
C / ZC for Charlie, Z (British "zed", American "zee") for Zulu

Step-by-Step Strategy

1
Use the 30-second preview
Read every blank and predict the answer type: name (word), phone (digits), date (number + month). This primes your brain to hear the right category.
2
Note the word limit on each blank
If the instruction says "one word and/or a number," circle it. Crossing that limit is the single most common zero on form questions.
3
Listen for the blank trigger
The staff member typically asks a direct question ("Can I take your name?") just before the answer. Use that cue to brace for it.
4
Write immediately, lightly
Jot the answer the moment you hear it — in pencil. Do not pause to tidy handwriting; fix it in transfer time.
5
Track spelling in real time
If a name is spelled out, write each letter as you hear it. Do not wait until the end — you will forget the first letters.
6
Stay ahead
While writing blank 3's answer, glance ahead to blank 4. Falling behind by two blanks means you miss both.
7
Pre-decide number categories
Before listening, mark each numeric blank with its expected type: phone (chunked), price (£/decimal), time (a.m./p.m.), date (day + month), reference (letters + digits). This pre-warms your number-listening mode for each blank.
8
Transfer and check
In the 10-minute transfer time: copy answers, check capitalisation (proper nouns need capitals), and verify no answer exceeds the word limit.

Common Pitfalls

MistakeCorrective Rule
Writing too many wordsCount every word: "credit card" = two words. If the limit is one word, write "card."
Confusing M and NListen for confirmation: "N for November" or "M for Mike." Lean on context when no cue is given.
Confusing -teen and -tyListen for stress placement, then verify with context. A monthly fee of 13 is unlikely; 30 is typical. Use the second mention if the speaker repeats.
Missing a self-correctionIf the speaker says "the sixth — I mean the sixteenth," write 16, not 6. Always use the final version.
"Double" misread"Double 4" = 44, not 4. Write both digits. Same rule for "treble/triple."
Copying pre-printed textIf the form shows "07741 ___," write only the missing digits. Rewriting 07741 wastes words.
Writing the symbol with the valueIf the form prints "£" or "@" or "a.m.", do NOT repeat it in the blank. Write only the missing characters.
Half past confusion"Half past three" = 3:30, NOT 2:30. In English, "half past X" means thirty minutes AFTER X.
Year written as two digitsWrite 1998, not 98. Write 2025, not 25. IELTS forms expect the full four-digit year unless the blank explicitly shows "20__".

Vocabulary Bank

Expression / ConventionUsage Note
That's B for BravoConfirms the letter B
Double [digit]Two consecutive identical digits, e.g. double 8 = 88
Triple / treble [digit]Three consecutive identical digits
OhThe digit 0 in phone numbers and codes
Zero / nilThe digit 0 in temperatures, scores ("two-nil"), technical contexts
Can I take your name / number / postcode?Signals the next blank is about to be answered
How do you spell that?Spelling sequence follows immediately
Sorry, could you repeat that?Answer will be said a second time — listen to the repeat
No, sorry — I meant …Override: write the word AFTER this phrase
Actually, make that …Override: write the corrected value
Let me read that back to youSpeaker is about to repeat the entire detail set — perfect for verification
The [ordinal] of [month]Date format: 'the fourteenth of April' → 14 April
£ [number] per person / per night / per weekPrice format in booking contexts
[Number] pounds [number] (pence)"Fifteen pounds fifty" = £15.50
Half past [hour]30 minutes after the hour ("half past 3" = 3:30)
Quarter past / Quarter to [hour]Quarter past 9 = 9:15; quarter to 10 = 9:45
[Number] a.m. / p.m.a.m. = before noon; p.m. = noon onwards
Around / Roughly / Just over [number]Softeners; write the stated number unless explicitly corrected
Per night / per person / per week / per sessionUnit that follows a price — already on the form, do not rewrite
That's [digit group] [digit group]Phone chunking: '0774 188 963'
Flat / Apartment [number]British address: flat precedes street number
[Street name] Road / Street / Avenue / LaneCommon UK road-name endings
Postcode: [letters + digits + space + digit + letters]UK postcode format, e.g. SW1A 2AA
Is that right? / Let me read that back.Speaker is about to repeat — second chance to confirm
Got that / Perfect / GreatBlank is closed; next topic starting

Practice — 11 Exercises + Number Mini-Drill

Instructions: For each exercise, play the audio once (as in the real test), complete the form, then click Check. Write NO MORE THAN ONE WORD AND/OR A NUMBER per blank. Replay only after checking, comparing against the script — your goal is to identify which number-listening technique would have caught the miss.

P1.Riverside Tours Booking

A customer calls a half-day city tour operator to make a booking. Standard opener covering name, phone, email, date, group size, time, dietary needs, and payment.

🎯 Technique focus: phone chunking with 'double', date + time

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Staff (male) Christine (female)
Staff:Good afternoon, Riverside Tours. How can I help?
Christine:Hi, I'd like to book a half-day city tour for next week, please.
Staff:Of course. May I take your full name?
Christine:Sure — it's Christine Barlow. B-A-R-L-O-W.1
Staff:Christine Barlow, lovely. And a contact number?
Christine:Yes, it's 07741 double 8 nine six three.2
Staff:07741, double 8, nine six three. Got that. Email address?
Christine:It's cbarlow — C-B-A-R-L-O-W — at gmail dot com.3
Staff:Perfect. Which date were you thinking?
Christine:The fourteenth of April, if there's availability.4
Staff:The fourteenth — yes, that's free. How many adults?
Christine:Three, please.5
Staff:And we have two departure slots: nine a.m. or eleven a.m. Do you have a preference?
Christine:Nine would be perfect, thank you.6
Staff:Any special requirements? We can arrange dietary options or accessibility.
Christine:Actually, yes — could you arrange vegetarian lunches for us?7
Staff:Absolutely, vegetarian lunches for three. And payment — card or bank transfer?
Christine:I'll pay by card.8
Staff:Wonderful. You're all booked in!
RIVERSIDE TOURS — Booking FormNo more than one word and/or a number per blank
1Family name
2Contact number
07741
3Email (username only)
@gmail.com
4Tour date
14
5Number of adults
6Departure time
a.m.
7Special request
lunches
8Payment method

🧪 Number Mini-Drill — Isolated Transcription

No conversation, no context — just twelve short statements. The single best way to fix the "numbers fly past me" feeling is to drill them in isolation until the sound-to-digit mapping is automatic. Each item targets a specific trap: phone, year, price, half-past, -teen/-ty, ordinal date, postcode, decimal, quarter time, self-correction, triple, and one more teen test.

🎯 If you score under 9 / 12, re-run it before attempting the full practices below.

NUMBER LAB — 12 ItemsWrite digits unless the form shows a unit
1Phone (digits only)
2Year
3Price
£
4Time
5Course fee
£
6Trip date
October
7Postcode
8Distance
km
9Bus time
10Room number
11Reference code
12Group size
people

Audio — Number Lab

Coach (British male)

In the real test you hear this once. Play first and attempt the exercise, then read the script to verify.

Coach:Welcome to the number lab. Write the digits or words you hear. Item one — a phone number. Ready: oh seven nine three, four double two, eight six one.
Coach:Item two — a year. Listen carefully: nineteen ninety-eight.
Coach:Item three — a price. The total is fifteen pounds fifty.
Coach:Item four — a time. The meeting starts at half past two.
Coach:Item five — a teen-or-ty number. The course costs forty pounds.
Coach:Item six — a date. The trip is on the third of October.
Coach:Item seven — a postcode. Listen letter by letter: M for Mike, K for Kilo, four five, eight, G for Golf, S for Sierra.
Coach:Item eight — a decimal. The distance is two point seven five kilometres.
Coach:Item nine — a quarter time. The bus leaves at quarter to nine.
Coach:Item ten — a self-correction. The room is number two hundred and seven — sorry, two hundred and seventy.
Coach:Item eleven — a triple. The reference is triple three, two one.
Coach:Item twelve — a teen test. There were nineteen people in the group.

P2.City Library Registration

A new resident registers at a library. Watch for a -teen/-ty self-correction (14 vs 40), a postcode spelled out, and a card number with 'double'.

🎯 Technique focus: -teen vs -ty correction, postcode, 'double' in IDs

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Clerk (female) Daniel (male)
Clerk:Hello, welcome to Greenfield Library. How can I help you today?
Member:Hi, I'd like to register for a new library card, please.
Clerk:Certainly. Can I start with your first name and surname?
Member:It's Daniel Whitfield. W-H-I-T-F-I-E-L-D.1
Clerk:Whitfield, W for Whiskey, H, I, T, F, I, E, L, D. And your date of birth?
Member:The thirteenth of May, nineteen ninety-two.2
Clerk:Thirteenth of May, ninety-two. And your home address?
Member:Forty-six Park Avenue, postcode B fifteen three N P.
Clerk:Sorry, was that fourteen or forty Park Avenue?
Member:Forty-six — four six. And the postcode is B one five, three N P.3, 4
Clerk:Got it. Your library card will be valid for three years, with an annual fee of twelve pounds. The card number you'll be issued is L double seven, two oh four.5, 6, 7
Member:L double seven, two oh four. Great, thank you.
GREENFIELD LIBRARY — New Member RegistrationNo more than one word and/or a number per blank
1Surname
2Date of birth
13//1992
3House number
Park Avenue
4Postcode
5Annual fee
£
6Card validity
years
7Card number
L

P3.Hotel Reservation

A guest books three nights at a hotel. Two prices (per-night and per-day extras), a phone number with 'double', and a booking reference.

🎯 Technique focus: per-night pricing, phone with 'double', reference codes

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Hotel staff (male) Sarah (female)
Hotel:Good evening, Park Plaza Hotel reservations. How can I assist?
Guest:Hi, I'd like to book a room for the conference week, please.
Hotel:Of course. Which dates are you looking at?
Guest:I'd like to check in on the seventeenth of June and check out on the twentieth.2
Hotel:So that's three nights, the seventeenth, eighteenth, and nineteenth. Single or double room?3
Guest:A double, please. With breakfast included if possible.4
Hotel:Our double room is ninety-five pounds per night with breakfast. Total for three nights, two hundred and eighty-five pounds.5
Guest:That works. Can I also reserve parking?
Hotel:Parking is an extra eight pounds per day. May I have your name and a contact number?6
Guest:Sarah Mendez. M-E-N-D-E-Z. Phone is oh seven nine oh, four double six, two one three.1, 7
Hotel:Mendez, M for Mike, E, N for November, D, E, Z. Phone oh seven nine oh, four double six, two one three. Your booking reference is P P, double four, seven nine.8
PARK PLAZA HOTEL — ReservationNo more than one word and/or a number per blank
1Guest surname
2Check-in date
June
3Number of nights
4Room type
5Price per night
£
6Parking (per day)
£
7Phone
07904
8Booking reference
PP

P4.Gym Membership Sign-Up

Three pricing plans, a year of birth in the 2000s, opening times, a member ID containing letters and digits.

🎯 Technique focus: multiple prices, 'two thousand and one' year, ID with 'double'

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Staff (British male) Anna (female)
Staff:Welcome to FitZone! Are you here to sign up?
Client:Yes, I'd like to start a monthly membership, please.
Staff:Great. Can I take your name?
Client:It's Anna Kowalski. K-O-W-A-L-S-K-I.1
Staff:Anna Kowalski — K for Kilo, O, W, A, L, S, K, I. Date of birth?
Client:The fifth of August, two thousand and one.2
Staff:Fifth of August, two thousand and one. We have three plans: bronze at twenty-five pounds, silver at thirty-five, and gold at fifty pounds per month.
Client:Silver, please.3
Staff:Silver, thirty-five pounds a month. The gym is open from six a.m. to ten p.m. on weekdays. Your member ID will be G Z, double one, eight zero.4, 6, 8
Client:G Z double one eight oh. When does my membership start?
Staff:Tomorrow — the twenty-first of March. There's a one-off joining fee of fifteen pounds, then the monthly direct debit begins.5, 7
FITZONE GYM — Membership FormNo more than one word and/or a number per blank
1Member surname
2Date of birth
5 August
3Plan chosen
4Monthly fee
£
5Joining fee
£
6Member ID
GZ
7Start date
March
8Opens (weekday a.m.)
a.m.

P5.Language School Enrollment

The classic -teen vs -ty trap appears here: 'sixteen or sixty?' Plus a weekly cost vs total fee distinction.

🎯 Technique focus: -teen vs -ty (16 vs 60), weekly vs total price, multi-week duration

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Tutor (female) Hiroshi (male)
Tutor:Welcome to Linden Language School. Are you enrolling for the spring term?
Student:Yes, I'd like to take the intermediate English course.
Tutor:Lovely. Your name, please?
Student:Hiroshi Tanaka. T-A-N-A-K-A.1
Tutor:T for Tango, A, N for November, A, K for Kilo, A. What's your current level?
Student:I took the placement test — I'm at level B one.2
Tutor:Right, B one. So you'll be in course code I E — sixteen. That's six hours per week.4
Student:Sorry, was that sixteen or sixty?
Tutor:One six, sixteen — I E sixteen. The course runs for twelve weeks.3, 5
Student:And the start date?
Tutor:The fourteenth of April. The total fee is four hundred and eighty pounds, which works out at forty pounds per week. Payment in two installments is fine.6, 7, 8
LINDEN LANGUAGE SCHOOL — Spring EnrollmentNo more than one word and/or a number per blank
1Student surname
2Current level
B
3Course code
IE
4Hours per week
5Duration
weeks
6Start date
April
7Total fee
£
8Weekly cost
£ per week

P6.Apartment Viewing

Large four-digit rent, four-digit deposit, two quarter-time slots, postcode. Each numeric blank needs a different technique.

🎯 Technique focus: thousands prices, 'quarter past' time, postcode, alphanumeric reference

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Agent (male) Olivia (female)
Agent:Hello, Aspire Lettings. How can I help?
Renter:Hi, I'm calling about the two-bedroom flat on Birch Lane.
Agent:Yes, flat number nineteen, Birch Lane. The rent is one thousand two hundred and fifty pounds a month.1, 2
Renter:And the deposit?
Agent:A six-week deposit — one thousand seven hundred and twenty-five pounds. Plus a holding fee of fifty pounds.3, 4
Renter:Could I view it this weekend?
Agent:We have slots on Saturday at half past ten or quarter past two.5
Renter:Quarter past two would be perfect.6
Agent:Lovely. The address is nineteen Birch Lane, postcode N seven, four W X. May I have your name?7
Renter:Olivia Parsons. P-A-R-S-O-N-S.8
Agent:Olivia Parsons. Your reference number is A L, double three, sixty-two.9
ASPIRE LETTINGS — Viewing RequestNo more than one word and/or a number per blank
1Flat number
Birch Lane
2Monthly rent
£
3Deposit
£
4Holding fee
£
5Viewing day
6Viewing time
p.m.
7Postcode
8Renter surname
9Reference number
AL

P7.Car Hire Booking

A 24-hour 'thirteen hundred' converted to '1 p.m.', daily rate vs total, plus an insurance upgrade.

🎯 Technique focus: 24-hour time conversion, daily rate × days, ordinal dates

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Agent (British male) Marcus (male)
Agent:Hello, Skyline Car Rentals. How can I help?
Driver:Hi, I'd like to hire a small car for a few days.
Agent:Of course. Pick-up date?
Driver:The thirtieth of July. I'd like to collect it at thirteen hundred — that's one p.m.1, 2
Agent:Thirtieth of July at one p.m. And when will you return it?
Driver:The third of August, before midday.3
Agent:So that's four full days. Our economy car is thirty-eight pounds a day, total one hundred and fifty-two pounds.4, 5
Driver:Does that include insurance?
Agent:Basic insurance is included. Full cover is an extra nineteen pounds for the whole hire.
Driver:Let's add the full cover, please. The name is Marcus Bell.6, 7
Agent:Marcus Bell. The pick-up point is at Terminal two, parking bay forty-seven.8, 9
SKYLINE CAR RENTALS — BookingNo more than one word and/or a number per blank
1Pick-up date
July
2Pick-up time
p.m.
3Return date
August
4Total days
5Daily rate
£ per day
6Full-cover extra
£
7Driver surname
8Pick-up terminal
9Parking bay

P8.Lost Property Report

A 'quarter to nine' train time, a height in centimetres (30 not 13!), a reference code with 'double'.

🎯 Technique focus: quarter time, -teen/-ty in cm (30 vs 13), apostrophe in surname

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Officer (female) James (male)
Officer:Lost property office, good morning. How can I help?
Owner:Hi, I think I left my bag on the train this morning.
Officer:I'm sorry to hear that. Can I take your name?
Owner:Yes, it's James O'Connor. O, apostrophe, C-O-N-N-O-R.1
Officer:O'Connor, double N, O, R. Which train were you on?
Owner:The eight forty-five from Brighton to Victoria.2, 3, 4
Officer:Eight forty-five — quarter to nine. And the bag?
Owner:It's a small navy blue backpack. About thirty centimetres tall.5, 6, 7
Officer:Anything inside that would identify it?
Owner:Yes — a laptop, a brown wallet, and a passport.8
Officer:Your case reference is L P, double seven, oh four. We'll call you on this number if it turns up.9
LOST PROPERTY OFFICE — Report FormNo more than one word and/or a number per blank
1Surname
O'
2Train time
a.m.
3From
4To
5Item
6Colour
navy
7Height
cm
8Most valuable item
9Case reference
LP

P9.Conference Registration

A four-digit delegate ID, two times ('quarter past nine' and 'half past one'), 90 vs 19 minute trap, three-digit fee, a seat row.

🎯 Technique focus: multiple times, 90 vs 19, 18 vs 80, dietary keyword

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Organiser (female) Robert (British male)
Organiser:Welcome to the EcoTech conference. Are you here to register?
Delegate:Yes, I pre-paid online. Name is Robert Ashford.1
Organiser:Ashford — A, S, H, F, O, R, D. Found you. Your delegate ID is E T, fourteen, double six.2
Delegate:E T fourteen double six, got it. What time does the opening start?
Organiser:Registration is open until nine, and the opening keynote begins at quarter past nine in the main hall.3
Delegate:And the workshop sessions?
Organiser:Three workshops per day, each ninety minutes long. The first one starts at eleven.4, 5
Delegate:Is lunch included?
Organiser:Yes — a buffet lunch from twelve thirty to half past one. The full conference fee, by the way, was two hundred and seventy-five pounds.6, 7
Delegate:Any dietary options?
Organiser:I'll note you down as vegetarian. Your seat in the keynote is row eighteen, seat C.8, 9
ECOTECH CONFERENCE — Delegate Check-InNo more than one word and/or a number per blank
1Surname
2Delegate ID
ET
3Keynote start
a.m.
4Workshops per day
5Workshop length
minutes
6Lunch start
p.m.
7Conference fee
£
8Dietary
9Seat row
Row

P10.Insurance Quote

A '15,000' contents value (write 15000), an annual premium that sounds like '114' but is '140', a four-digit year of birth from the 1980s.

🎯 Technique focus: thousands without comma, 140 vs 114, 1988 reading

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Advisor (male) Elena (female)
Advisor:Good afternoon, SafeGuard Insurance. Are you calling about a quote?
Caller:Yes, contents insurance for a rented flat, please.
Advisor:Of course. Your full name?
Caller:Elena Fischer. F-I-S-C-H-E-R.1
Advisor:Fischer — F for Foxtrot, I, S, C, H, E, R. Date of birth?
Caller:The nineteenth of February, nineteen eighty-eight.2
Advisor:Nineteenth of February, eighty-eight. What's the value of contents to insure?
Caller:Around fifteen thousand pounds.3
Advisor:Fifteen thousand. Based on that, your annual premium is one hundred and forty pounds. The standard excess is two hundred and fifty pounds.4, 5
Caller:And when can the policy start?
Advisor:From the first of April. Your quote reference is Q F, eight zero, three.6, 7
SAFEGUARD INSURANCE — QuoteNo more than one word and/or a number per blank
1Surname
2Date of birth
19/02/
3Contents value
£
4Annual premium
£
5Excess
£
6Policy start
1
7Quote reference
QF

P11.Health Clinic Registration

A French-spelled surname (Beauchamp = 'Beecham'), an NHS number with two 'doubles', a metric height in '1.78 m' form.

🎯 Technique focus: long ID with multiple 'double', decimal height, ordinal date + half-past time

MODEPractice = step-by-step with checking · Test = one-shot like the real exam
Nurse (female) Liam (male)
Nurse:Hello, please come in. You're registering as a new patient?
Patient:Yes, that's right. My name is Liam Beauchamp.
Nurse:Could you spell the surname for me?
Patient:B-E-A-U-C-H-A-M-P. It's pronounced 'Beecham', but spelled the French way.1
Nurse:B for Bravo, E, A, U, C, H, A, M, P. Date of birth?
Patient:The twelfth of November, nineteen ninety-five.2
Nurse:Right, twelfth, eleven, ninety-five. Height and weight, if you know them?
Patient:One metre seventy-eight. Around seventy-five kilos.3, 4
Nurse:One seventy-eight and seventy-five — good. Your NHS number, if you have it?
Patient:Yes — four eight oh, double two, six, double one, three.5
Nurse:Four eight oh, double two, six, double one, three. Your appointment will be on the third of June at half past ten.6, 7
HEALTH CLINIC — New Patient FormNo more than one word and/or a number per blank
1Surname
2Date of birth
12/11/
3Height (m)
1.
4Weight (kg)
5NHS number
6Appointment date
June
7Appointment time
a.m.

Self-Check

Answer these from memory before looking back. If you cannot answer all eight, re-read the relevant section.

  1. What does "double 4" mean in a phone number, and how many digits do you write?
  2. If the word limit is one word and/or a number, which is correct: (a) credit card, (b) card, (c) by card?
  3. A speaker says 'the sixth — no, sorry, the sixteenth.' What do you write?
  4. "Half past three" — write the time in 24-hour-style digits.
  5. Distinguish 'thirteen' and 'thirty' by stress: which is end-stressed?
  6. "Twenty fifteen" — write the year.
  7. You hear "fifteen pounds fifty". Write the price as it should appear on a form that prints "£".
  8. What is the digit form of 'a quarter to nine'?
Show answers
  • (1) "Double 4" = 44. Write both digits.
  • (2) (b) card — "credit card" is two words; "by card" adds an unnecessary preposition.
  • (3) 16 — always write the corrected value after "sorry / actually / I mean".
  • (4) 3:30 (half past X means thirty minutes AFTER X).
  • (5) "thirteen" — end-stressed (thir-TEEN); "thirty" is front-stressed (THIR-ty).
  • (6) 2015 — modern years are read as two pairs.
  • (7) 15.50 — write only the digits; the £ symbol is already printed.
  • (8) 8:45 — "quarter to" means fifteen minutes before the stated hour.